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Shipping Policy

Last Updated: May 16, 2026

Thank you for choosing Teavra. We are pleased to provide complimentary insured worldwide shipping on our entire portfolio of rare ancient-tree tea collections and artisanal wares. We treat every order as a bespoke shipment, ensuring your vintage arrives in pristine condition.

1. Curatorial & Order Processing Time

Because our tea collections are sourced from finite, single-plucking ancient Gushu forests and our vessels are crafted by multi-generational masters, every order undergoes a rigorous quality assessment, preservation sealing, and secure packing process.

  • Please allow 5 to 14 business days for our team to process, curate, and fulfill your order before it leaves our facility.

  • Certain highly scarce, back-ordered, or custom-made teaware selections may require the upper limit of this window. We make every effort to expedite this process without sacrificing our uncompromising standards of care.

2. Global Transit & Estimated Delivery Timelines

Once your order has been meticulously prepared and handed over to our premium international courier networks (e.g., DHL, FedEx, SF Express), the estimated delivery timeframe is 7 to 20 business days, depending on your country or region.

Please note that these timelines are calculated approximations. Actual delivery intervals may experience natural variance due to external factors beyond our operational control, including national holidays, customs clearance inspections, severe weather anomalies, or international logistics disruptions.

3. Split Shipments (Pre-ordered & Back-ordered Vintages)

If your order contains a combination of immediately available vintages and pre-ordered or seasonal back-ordered items, we will dispatch the available selections immediately to prevent delay. The remaining items will be securely shipped as soon as they are released from the masters' workshops or forest reserves. You will receive separate tracking notifications for each individual dispatch at no additional shipping cost.

4. High-Fidelity Consignment Tracking

Upon dispatch, a formal shipping confirmation will be transmitted to you via email and/or text message (contingent upon the contact metrics provided at checkout). This communication will contain your unique global tracking identifier (Tracking ID) and a direct link to monitor your parcel’s journey.

  • You may also track your shipment at any time via our dedicated Order Tracking portal on our website or through our automated digital concierge.

  • Please allow 1 to 3 business days from receipt of your tracking ID for the courier network to update its digital manifest and generate active tracking checkpoints.

5. Address Veracity & Routing Rectifications

To guarantee the secure arrival of your rare tea harvest, it is the customer's strict responsibility to ensure that the shipping address provided at checkout is precise, accurate, and complete.

Our logistics team processes shipments systematically. If you discover an error in your submitted shipping address, please alert our concierge immediately at support@teavra.com. While we will deploy all reasonable measures to intercept and amend the routing details, we cannot guarantee address rectifications once a parcel has completed processing or entered international customs queues.

6. Return Consignments

In alignment with our global safety standards and the perishable nature of premium tea products, all return requests are subject to careful review and handling procedures.

Due to food safety and quality control regulations, opened tea products are non-returnable and non-exchangeable unless there is a verified quality issue, such as mold, contamination, or shipping damage upon arrival.

For tea ware and accessories, customers must contact us within 7 days of delivery if any item arrives damaged or broken. We will assist with replacement arrangements after verification.

For non-perishable tea ware or accessories that are unused and in original condition, we offer a 30-day return or exchange policy for customer satisfaction. Customers are responsible for arranging and covering return shipping costs. For complete eligibility requirements and detailed conditions, please refer to our official Refund Policy.

7. Lost, Stolen, or Damaged Transits

Teavra secures transit insurance for all outbound luxury shipments. However, we are not legally or financially liable for packages that are stolen or missing post-delivery if the courier's tracking profile confirms successful delivery to the address provided.

  • If your tracking identifier indicates that your parcel has been successfully delivered, but it is not in your possession, please communicate directly with the local branch of the designated courier network to initiate a formal dispute.

  • Concurrently, please notify our team at support@teavra.com with your order number so that we may actively assist you in filing an insurance or tracking claim with the carrier.

8. Concierge Contact Information

If you require further clarification regarding our shipping parameters, customs handling, or the status of an active consignment, please reach out to our corporate logistics department:

HONG KONG PRIMADAWN GROUP LIMITED

RM 1002, 10/F, Easey Commercial Building

253–261 Hennessy Road

Wan Chai, Hong Kong

  • Global Logistics Phone: +852 6916 2005

  • Dedicated Concierge Email: support@teavra.com